Software Support

(including Remote Software Support)

Hands-on and
Phone Software Support

Robert can provide various software "support" and assistance for BullCharts software, plus some other software packages.

What does "support" mean?
  • We can answer your software questions.
  • We can provide an overview of what it can do.
  • We can demonstrate how it works.
  • We can show you "how to" do those tricky things that might be puzzling you.
  • And, we can do this "remotely" (see information at right).

What software programs are covered?

  • BullCharts - share price charting software.
  • OpenOffice - word processor, spreadsheet, presentation software.
  • Microsoft Office - Word, Excel, PowerPoint.

How does it work?

  • Robert can provide on-site and hands-on tuition, support and demonstration of the software.
  • This can be done in Melbourne. If you are located elsewhere, then the Remote Support option is viable (see the notes at right).

How much does it cost?

  • On-site hands-on support is $65 per hour (inc GST).
  • Remote Support? - see details at right.

REMOTE
Software Support

Robert can provide software support and assistance for BullCharts software, plus some other packages, remotely.

How does it work? - Option #1 - TeamViewer
  • If we were doing this on a non-commercial basis, then we should use a good software tool like TeamViewer.
  • You could download TeamViewer from this web page, then save it to your Windows Desktop and then run it. Then exchange the "ID" and password by phone with Robert, and away we go.
  • If you want to use Team Viewer with a support friend (for a non-commercial use), then this information document explains how to do it.
    •

But for commercial use TeamViewer is rather expensive, so we need to use Option #2 below instead. 

How does it work? - Option #2 - Windows Remote Assistance

  • We use the features and built-in security in the Windows software.
  • We can temporarily take-over control of your computer. 
  • We can move your mouse cursor.
  • We can operate your software remotely to show you how it works.
  • We do NOT download or install any extra software to make this happen.
  • We use the standard Windows software feature called "Help and Support - Remote Assistance".
    •

Is this secure?

The remote-control process does need you to click on a button to allow the remote-control to take place.  And you can terminate it at any time during the session.

How much does it cost?

  • $60 per hour, charged in 10 minute blocks - ie. $10 for 10 minutes.
  • Minimum charge? - just $10 for the first 10 minutes.
    •

Download and view the Information documents:
How to get started:
  • Contact Robert by phone (mobile 0438-355-910 in Australia) or email to discuss the requirements, and to confirm that it is do-able. 
  • Arrange a day and time for the hands-on or remote support session.
  • For remote support details, see the information at right.


 

 Steps to follow for Remote Support:
  • Contact Robert (see "How to get started" information at left).
  • Robert will send you some instructions on how the session will work and what you will need to do.
  • Go to Robert's external OnLine Shop here to pre-pay for the first 10-minute block of time.
  • If you want more information about Robert's external secure OnLine Shop, and the refund policy, etc., see this web page.

The information presented herein represents the opinions of the web page content owner, and
are not recommendations or endorsements of any product, method, strategy, etc.
For financial advice, a professional and licensed financial advisor should be engaged.
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Last revised: 4 June, 2011.